Return & refund policy (shop)

We want every parcel to reach you in good condition. This page explains what to do if something is wrong with your order, and when you get your money back.

Effective date: 23 October 2026

Check the parcel when it arrives

Please open and check the parcel in front of the courier if you can. If the box is badly damaged, you may refuse the parcel and tell us at once.

When you can return a product

Tell us within 3 days of receiving the parcel if:

the product is broken or damaged;
it is not what you ordered (a different product, weight or size);
something is missing from the parcel;
the product has a defect and does not work as it should.

Send us your order code and a photo or short video of the problem. We will replace the product or refund it.

When a return is not possible

More than 3 days have passed since you received the parcel.
The product has been used, washed or damaged after delivery, unless it had a defect.
You changed your mind about a product that was delivered as ordered and in good condition. If it is unused and in its original packing, ask us: we may still take it back, but the delivery charges are then yours.
Food-contact and hygiene items (for example piping bags, cake boards, disposable packaging) once opened, unless they arrived damaged or wrong.

How a return works

Contact us by phone, WhatsApp or e-mail (details below) with your order code and the photo or video.
We check it and tell you whether we replace or refund the product.
If the product must come back to us, we tell you how to send it. When the mistake is ours, we pay the delivery both ways.

Refunds

Paid online: the money goes back to the same way you paid (bKash, Nagad, card …) within 7–10 working days after we approve the refund.
Cash on delivery: we send the money to your bKash, Nagad or Rocket number within 7–10 working days after we approve the refund.
The delivery charge is refunded when the mistake is ours.
A cancelled order that was paid online is refunded in full in the same way.